Intercom vs Drift (Salesloft)
Head-to-head comparison — updated April 2026
VS
Our Verdict
Choose Intercom for comprehensive customer support operations with agent-focused tools and lower cost. Choose Drift for sales teams prioritizing revenue conversations and integrated communication channels.
Why Intercom?
✓ Lower starting price ($39/mo vs $50/mo)
✓ Includes help center and knowledge base features
✓ AI copilot tool for agent assistance
✓ Dedicated tickets and inbox system
Why Drift (Salesloft)?
✓ Integrated email and video capabilities
✓ Meeting scheduling and management features
✓ Revenue-focused sales engagement tools
✓ Slightly higher rating (4.4/5)
Which Should You Choose?
Both Intercom and Drift (Salesloft) are strong tools in the AI customer-support space. Intercom has higher user ratings overall. Choose Intercom if you value inbox and tickets. Choose Drift (Salesloft) if you need email and video.